Terms & Conditions — soju8

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise:

To be eligible to register and maintain an Account on soju8, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your membership:

1. You must be at least 21 years of age;
2. You must be an individual natural person — corporations, trusts, partnerships, and other legal entities are not permitted to hold Accounts;
3. You must have full legal capacity to enter into a binding agreement and are not subject to any legal disability that would prevent you from doing so;
4. You must not be a resident of any jurisdiction in which access to online gambling platforms is explicitly and unambiguously prohibited by law, where it is your sole responsibility to determine the lawfulness of participation;
5. You must not be a current or former employee, contractor, agent, or direct family member thereof of soju8 or any of its affiliated entities, software providers, or payment processors;
6. You must not have been previously excluded from soju8 or placed under a self-exclusion arrangement, whether voluntarily or by direction of soju8.

soju8 reserves the right to request documentary proof of eligibility at any time and to suspend or close any Account where eligibility cannot be satisfactorily confirmed. Any winnings accrued by an ineligible Member shall be void and forfeited.

To access the full range of soju8 services, you are required to create a registered Account. The following rules apply to the registration and maintenance of your Account:

• One Account Rule: Each individual may register and maintain only one Account. The creation of duplicate Accounts — regardless of the email address, device, or payment method used — is strictly prohibited. soju8 actively monitors for duplicate registrations using device fingerprinting, IP analysis, and payment method matching.
• Accurate Information: All information provided during registration — including your full legal name, date of birth, residential address, email address, and contact number — must be accurate, truthful, and kept up to date. You are required to notify soju8 promptly of any changes to your registered details.
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials, including your password and any two-factor authentication codes. soju8 will not be held liable for any loss or damage resulting from unauthorised access to your Account arising from your failure to protect your credentials.
• Notification of Breach: If you have reason to believe your Account credentials have been compromised or that unauthorised access to your Account has occurred, you must notify soju8 customer support immediately via Live Chat or by email at [email protected].
• No Transfer: Your Account is personal to you and may not be transferred, sold, gifted, or otherwise made available to any third party under any circumstances.

In accordance with internationally accepted anti-money-laundering (AML) and know-your-customer (KYC) standards, soju8 reserves the right to conduct identity verification checks on any Member at any time, including but not limited to the following circumstances:

• Before processing any withdrawal request;
• When cumulative deposits exceed a defined threshold;
• Where soju8 has reasonable grounds to suspect fraudulent or irregular activity;
• Where there is any inconsistency between the information on file and the information provided during a transaction.

When KYC verification is required, soju8 may request the following documentation:

• Proof of Identity: A clear copy of a government-issued photo ID — Indonesian National Identity Card (KTP), passport, or driver's licence (SIM);
• Proof of Age: As above, confirming that you are 21 years of age or older;
• Proof of Address: A recent utility bill, bank statement, or official correspondence showing your registered address, dated within the last three months;
• Proof of Payment Method: A screenshot or statement confirming ownership of the bank account or e-wallet (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) used for deposits or withdrawals.

All KYC documents are handled in strict accordance with our Privacy Policy and are used solely for identity verification and fraud prevention purposes. Failure or refusal to provide requested documentation within a reasonable period — ordinarily 7 calendar days — may result in the suspension of withdrawal privileges or closure of the Account.

soju8 accepts deposits via the following locally integrated payment channels available to Indonesian residents: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, and ShopeePay.

• Minimum Deposit: The minimum deposit amount is Rp 50.000 for bank transfers and Rp 20.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay).
• Own Funds Only: All deposits must be made from payment accounts registered in your own name. Deposits from third-party accounts, joint accounts not in your name, or anonymous payment sources are strictly prohibited.
• Currency: All transactions on soju8 are processed in Indonesian Rupiah (IDR / Rp). soju8 does not accept deposits in foreign currencies, cryptocurrency, or any other non-Rupiah instrument unless expressly stated otherwise.
• Processing Times: Deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay are typically credited to your Account balance instantly or within a few minutes. Deposits via CIMB Niaga, OCBC NISP, and Bank Danamon may take up to 15 minutes during business hours.
• Deposit Fees: soju8 does not charge fees on deposits. Your bank or e-wallet provider may apply their own interbank transfer fees, which are your responsibility.
• Failed Deposits: If a deposit is debited from your bank account but does not appear in your soju8 balance within 30 minutes, please contact soju8 customer support via Live Chat with your transaction reference number.

Members may request withdrawals of real-money funds from their soju8 Account subject to the following conditions:

• Minimum Withdrawal: The minimum withdrawal amount is Rp 100.000.
• Withdrawal to Own Account: Withdrawals may only be processed to a bank account or e-wallet registered in the Member's own name and matching the name on the soju8 Account. soju8 does not process withdrawals to third-party accounts under any circumstances.
• KYC Compliance: All withdrawal requests are subject to identity verification. soju8 reserves the right to delay or withhold any withdrawal pending satisfactory completion of KYC procedures as described in Section 4.
• Bonus Funds: Bonus Funds and winnings generated from Bonus Funds may not be withdrawn until all applicable Wagering Requirements have been met in full. Attempting to withdraw before meeting Wagering Requirements will result in the automatic forfeiture of the relevant Bonus Funds.
• Processing Times: Most withdrawals to BCA, BRI, BNI, and Mandiri are processed within 15–60 minutes during business hours (08:00–22:00 WIB). E-wallet withdrawals (OVO, DANA, GoPay, ShopeePay) are typically processed within 15–30 minutes. Processing times during public holidays, system maintenance windows, or periods of unusually high withdrawal volume may be longer.
• Withdrawal Fees: soju8 does not charge administrative fees on standard withdrawal requests. Expedited processing requests may be subject to a fee as disclosed at the time of the request.
• Withdrawal Refusal: soju8 reserves the right to refuse or reverse any withdrawal request where it has reasonable grounds to suspect fraud, bonus abuse, account compromise, or breach of these Terms & Conditions.

soju8 offers a range of promotional offers to eligible Members, including but not limited to the Welcome Bonus, Weekly Reload Bonus, Weekly Cashback, Referral Bonus, Football Accumulator Boost, and VIP Loyalty Rewards. The following general terms apply to all soju8 bonus offers:

• One Bonus at a Time: Unless expressly stated otherwise, only one bonus offer may be active in a Member's Account at any given time. Attempting to activate multiple concurrent bonuses is considered bonus abuse and will result in forfeiture of all affected bonus balances.
• Wagering Requirements: All bonuses are subject to specific Wagering Requirements as stated in the individual promotion terms. Wagering Requirements must be completed within the stated validity period; failure to do so will result in automatic expiry and forfeiture of the Bonus Funds and any associated winnings.
• Game Contributions: Not all games contribute equally to Wagering Requirements. Sportsbook bets, slot games, and live casino games may contribute at different percentage rates as specified in each promotion's terms. Please review the individual bonus terms for applicable game contribution rates.
• Maximum Bet with Bonus Funds: When a bonus is active in your Account, a maximum bet limit of Rp 100.000 per round or bet applies unless the individual promotion explicitly states a different maximum. Bets exceeding this limit while a bonus is active may result in forfeiture of the bonus and associated winnings.
• Bonus Abuse: soju8 actively monitors betting patterns for signs of bonus abuse, including but not limited to low-risk or hedged betting strategies designed to exploit promotional terms without genuine risk. Where bonus abuse is detected, soju8 reserves the right to forfeit all Bonus Funds and associated winnings and to close the Account.
• Void Bonuses: soju8 reserves the right to modify, suspend, or withdraw any promotional offer at any time with or without notice. Where a bonus is modified after a Member has already accepted it, the Member will be notified and given the option to continue under the revised terms or forfeit the bonus.

The following general rules apply to all betting and gaming activity on soju8. Specific rules governing individual sports markets, casino games, togel (lottery) markets, and other product verticals are set out in the relevant product-specific rules accessible on the platform:

• Bet Acceptance: A bet or wager is only confirmed once you receive an on-screen confirmation and a unique bet reference number. soju8 reserves the right to void any bet accepted in error, including bets placed at clearly incorrect odds caused by technical error, human error, or data-feed malfunction.
• Minimum & Maximum Stake Limits: Minimum and maximum stake limits apply to all betting markets and game types. These limits are displayed at the time of placing a bet or wager and may vary by market, game, event, and Member tier. soju8 reserves the right to adjust stake limits at any time.
• Void Bets: Bets may be declared void in circumstances including but not limited to: event cancellation or abandonment, obvious error in pricing, system malfunction, or match integrity concerns as determined by the relevant sporting body or soju8's trading team.
• Results & Payouts: Sportsbook bet settlement is based on the official result published by the relevant governing body. Casino and togel results are generated by certified Random Number Generators (RNGs) independently audited for fairness.
• Disputed Results: In the event of a dispute regarding the settlement of a bet or game result, the decision of soju8's management — informed by official data sources and RNG audit logs — shall be final and binding.
• Technical Malfunction: In the event of a technical malfunction affecting the proper conduct or recording of any bet or game, soju8 reserves the right to void affected bets and return stakes. No liability is accepted for loss of winnings arising from a verified technical malfunction.

soju8 is deeply committed to responsible gaming and the prevention of gambling-related harm. The following tools and obligations form part of the soju8 member experience:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits through their Account settings. Limit reductions take effect immediately; limit increases are subject to a mandatory 24-hour cooling-off period.
• Session Time Limits: Members may set session time reminders and hard time limits to help manage the duration of individual play sessions.
• Self-Exclusion: Members who wish to take a break from gambling may request a voluntary self-exclusion period of 1 week, 1 month, 3 months, 6 months, or permanently. During a self-exclusion period, the Account will be suspended and no deposits or bets will be accepted. Permanent self-exclusion is irreversible.
• Reality Checks: Members may configure on-screen reality check notifications at set intervals during gameplay as a reminder of time spent and net gaming activity.
• Underage Gambling Prevention: soju8 enforces a strict 21+ age policy. Members are responsible for ensuring that no person under the age of 21 gains access to their Account or device while it is logged in.

If you are concerned that gambling may be negatively affecting your life or the life of someone you care about, please visit our dedicated Responsible Gaming page for detailed guidance, self-assessment tools, and links to professional support resources. Our support team is available 24/7 via Live Chat and can connect you with appropriate assistance.

The following activities are strictly prohibited on soju8 and will result in immediate Account suspension, forfeiture of balances, and where appropriate, reporting to law enforcement authorities:

• Providing false, misleading, or fraudulent information during registration or KYC processes;
• Creating multiple Accounts or using another person's Account;
• Using any form of automated software, bot, scraper, or artificial intelligence tool to interact with the platform;
• Colluding with other Members to gain an unfair advantage in multiplayer games;
• Exploiting software bugs, glitches, or errors to generate winnings that would not otherwise arise under normal operating conditions;
• Engaging in or facilitating money laundering, fraud, or any other criminal activity through the soju8 platform;
• Systematic bonus abuse, including the use of coordinated betting strategies designed to exploit promotional offers;
• Attempting to interfere with, compromise, or gain unauthorised access to the soju8 platform, its servers, or any other Member's Account;
• Any conduct that is abusive, threatening, defamatory, or harassing towards soju8 staff or other Members.

All content on the soju8 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the overall look and feel of the website — is the property of soju8 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the soju8 platform solely for your personal, non-commercial betting and gaming activities in accordance with these Terms & Conditions. Any reproduction, distribution, modification, public display, or other exploitation of the platform content without the prior written consent of soju8 is strictly prohibited.

To the maximum extent permitted by Applicable Law:

• soju8 provides the platform and all associated services on an "as is" and "as available" basis without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement;
• soju8 does not warrant that the platform will be continuously available, free from errors or interruptions, or that any defects will be corrected within any particular timeframe;
• soju8's aggregate liability to any individual Member arising out of or in connection with these Terms & Conditions or the Member's use of the platform shall not exceed the total net deposits made by that Member in the 30-day period immediately preceding the event giving rise to the claim;
• In no event shall soju8 be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or opportunity — arising out of or in connection with a Member's use of the platform, whether based on contract, tort, statute, or any other legal theory, and whether or not soju8 has been advised of the possibility of such damages;
• Nothing in these Terms & Conditions limits or excludes soju8's liability for fraud, wilful misconduct, or any other liability that cannot be lawfully limited or excluded.

Termination by the Member: You may close your Account at any time by contacting soju8 customer support. Upon account closure, any real-money balance remaining in your Account (net of any outstanding Wagering Requirements on Bonus Funds) will be returned to you via your registered payment method, subject to completion of any pending KYC verification.

Termination by soju8: soju8 reserves the right to suspend or permanently close any Account at its sole discretion, with or without notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions;
• Failure to meet or maintain the eligibility criteria set out in Section 2;
• Fraudulent, abusive, or suspicious activity on the Account;
• Failure to complete KYC verification within the requested timeframe;
• Legal or regulatory requirement to do so;
• Business reasons, including market withdrawal or product discontinuation, with reasonable advance notice where practicable.

Upon termination by soju8 for a breach of these Terms & Conditions, all Bonus Funds and winnings derived from Bonus Funds will be forfeited. Any real-money deposits not affected by the breach will be returned via the original deposit method following completion of any required investigation.

These Terms & Conditions are governed by and shall be construed in accordance with the laws of the jurisdiction in which soju8 holds its international operating licence. Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, or the breach, termination, or validity thereof, shall be submitted to the exclusive jurisdiction of the competent courts or arbitration bodies of the relevant licensing jurisdiction.

In the event of any dispute between a Member and soju8 regarding the outcome of a bet, game result, or account decision, the Member is invited to first raise the matter with soju8 customer support. If the matter is not resolved to the Member's satisfaction at the first instance, a formal written complaint may be submitted to [email protected]. soju8 aims to resolve all formal complaints within 10 business days of receipt.

soju8 operates on a platform that is Licensed and Regulated Internationally and is committed to maintaining the highest standards of integrity, fairness, and player protection across all markets it serves, including Indonesia.

soju8 reserves the right to amend, modify, update, or replace these Terms & Conditions at any time. Changes of material significance will be communicated to registered Members via email notification or prominent on-site notice at least 7 days prior to the effective date of the change, except where immediate amendment is required by law or regulatory directive.

Your continued use of the soju8 platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the revised terms, you must cease using the platform and contact customer support to close your Account. The date of the most recent revision is displayed at the top of this page under "Last Updated".

If you have any questions regarding these Terms & Conditions, or if you wish to raise a complaint, request account closure, or make a data subject request under our Privacy Policy, please contact the soju8 support team through any of the following channels:

• Live Chat: Available 24/7 directly on the soju8 platform — response within 2 minutes on average.
• Email: [email protected] (plain text — not a clickable link) — response within 2–6 hours on average.
• WhatsApp: +62 811 9876 5432 (plain text — not a clickable link) — available 08:00–24:00 WIB daily.

All formal written complaints should be directed to the email address above with the subject line "Formal Complaint — [Your Account Username]". soju8 acknowledges all formal complaints within 24 hours and aims to provide a full resolution within 10 business days.